Return policy

Aster is responsible and guarantee a refund for cases where:

I. Items we delivered to you in error.

II. Items which were damaged upon delivery or are defective or incorrect.

III. Items which are substitutes for items originally ordered which we were unable to supply.

Aster is not responsible and does not guarantee a refund for cases where:

I. Items have already been shipped and received by the recipient.

II. Items are delivered to incorrect addresses supplied by the sender.

III. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address supplied by the sender

IV. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

V. Product quality problems caused by improper handling by the recipient.